Laptop lags when plugged in

[AsssKayy]

I've tried using a different adapter, changing power plan settings but still lags intolerably. Although it works perfectly fine on battery.

[ub6424]

Hello @AsssKayy 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[AsssKayy]

Important to note, there was an update available (version 22H2) a few days ago. When i installed the update, it ran smoothly (while charging) for some days but now the lag has reappeared.

[ub6424 · Accepted solution]

Hello @AsssKayy 

(1) Download and install BIOS Update

HP Notebook System BIOS Update

F.17 Rev.A

14.0 MB

Aug 12, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Follow instructions on next post

[ub6424]

Hello @AsssKayy 

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

(2) Run <HP Diagnostics for Windows>

--->>> Perform <Extensive Tests>

--->>> Perform Component tests <AC Adapter / Battery>

(3) Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[AsssKayy]

The issue seems to be fixed after the bios update (at least for now). I ran those tests as well and it didn't show any error. I will inform you if the issue reappears. Really appreciate your help.

[ub6424]

Hello @AsssKayy 

Thanks for reporting.

Keep me updated

Kind regards