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HP Recommended
HP Notebook - 15-bs113dx
Microsoft Windows XP

Laptop completely dead but when plugged in charger no light comes on

1 REPLY 1
HP Recommended

Hi @RoxWill 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand your HP Notebook - 15-bs113dx is completely unresponsive and shows no charging/power light when the AC adapter is connected. Since there is no LED response at all, we can focus first on the notebook’s power path rather than Windows. 

 

Please try these steps

 

Check the AC adapter and wall outlet

  • Disconnect the HP AC adapter from the notebook and wall outlet.
  • Inspect the adapter, cable, and notebook charging port for visible damage, looseness, or debris.
  • Plug the adapter directly into a working wall outlet, without a surge protector or extension lead.
  • Reconnect it firmly to the notebook and check whether the charging/power LED appears.

 

Perform an HP power reset

  • Disconnect the AC adapter.
  • Remove any USB devices, memory cards, external displays, docks, or other accessories.
  • If the battery is removable, remove it.
  • With the AC adapter disconnected, press and hold the Power button for approximately 15 seconds.
  • Reconnect only the AC adapter and try powering on the notebook.

 

Test without the battery if it is removable

  • Remove the battery.
  • Connect the AC adapter directly to the notebook.
  • Press the Power button.
  • If the notebook starts this way, the battery should be checked separately.

 

Watch closely for any response After reconnecting power, look for a charging LED, power-button LED, fan movement, screen activity, or any blinking light pattern.

 

If there is still absolutely no charging LED or power response, even with a confirmed working wall outlet and the HP AC adapter securely connected, the AC adapter, DC-in connection, battery/power circuitry, or system board may require hardware diagnosis.

 

One additional point: Windows XP does not affect whether the notebook's charging light comes on while the computer is powered off, so the missing charging LED should be treated as a power/hardware symptom first.

 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


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