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‎01-21-2020 01:08 AM

HP Recommended
Product: HP Pavilion 15-cs2082tx

My hp laptop model is HP Pavilion 15-cs2082tx

and it is not charging(0 % battery)

it is showing a blinking white light

kindly help me solve this issue

it would be great

thanks and regards

4 people had the same question
1 REPLY 1

‎01-21-2020 03:22 AM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

 

https://support.hp.com/us-en/document/bph07107

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