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‎06-16-2022 02:19 PM

HP Recommended
Product: HP-15s-gr0500AU
Operating System: Microsoft Windows 11

Whenever I’m turning on my laptop it is asking for sign in and is not moving ahead of that sign in page (the photo has been attached) . This issue rosed just after window upgrade. I’ve tried all steps troubleshooting, repair options , boot,system repair etc but failed to fix. 

image.jpg

 

Category:
1 REPLY 1

‎06-16-2022 04:10 PM - edited ‎06-16-2022 04:12 PM

HP Recommended

Hello Rachit11,

 

I will help you.

 

First check your installed HDD.

 

Follow this guide

 

HP Desktop PCs - Testing the hard drive using SMART

https://support.hp.com/us-en/document/ish_3894103-3152626-16

( Equally applicable to notebooks, because it's all about the hard drive )

 

What is the result of "SMART Short Self-Test: Runs a short self-test on the hard drive." ?

 

Please report your results.

 

best regards

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