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- Laptop not showing the password option.

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04-27-2021 02:59 AM
My laptop ran out of battery and closed. After that when I try to restart it, it reaches the login page but I am not getting any option to enter my password. Its just the background screen. I did get the option to enter my password once but when I entered it the screen jut kept on loading. I have tried chkdsk and scannow on safe mode and it has not resolved any issue. I even tried to reset but I get the message showing that I don't have enough storage. My c drive has 114 gb out of which 4 gb is available. Please help me fix this issue.
04-27-2021 10:59 AM
First off, a reset needs 20 - 30GB of free storage, so the 4GB you have is not nearly enough.
Second, in some laptops, when the battery dies, the laptop will no longer start -- even with the charger connected.
Third, a sudden shutdown nearly always corrupts either the boot loader records or the Windows system files or both. So, if the laptop does boot, then my suggestion would be to see if repairing the boot records is enough to get it through the booting phase into loading Windows so you get a password prompt:
You will need to create Boot Repair Media using a working PC.
Macrium Reflect is a free tool that can be used to image and restore PCs, but it also has an option to create Rescue Media (in disk or USB form) that can then be used to boot and/or Repair your PC.
It is available from here: http://www.macrium.com/reflectfree.aspx
What I recommend is the following:
a) Download and install Macrium Reflect (MR)
b) Use the option to create a boot USB stick or CD
c) Boot your PC from the MR media -- it will take a while, so be patient!
d) If needed, select the option to repair the Windows Boot
The PC should now reboot without problems. IF it still has problems, there are other issues at play.
I am a volunteer and I do not work for, nor represent, HP