Laptop not shutting down

[obahi]

I noticed since I upgraded my HP laptop from OS 8.1 to OS 10 it has not been shutting down.

I don`t know if there is anyone out there who has had the same experience.

What could be the probable cause of the problem and how can I resolve it?

[IT_WinSec]

Hallo @obahi 

Guten Morgen!

• This seems to be somewhat common issue with Windows 8 or Windows 10. 
  It may be caused by a hardware problem (less likely) or
  Windows glitch (software or drivers not "shutting down" properly which prevents Windows from shutting down as a whole).

Here are a couple of things you may need to try :

Check Device Manager

1. Click on the Windows Start button, type and then open Device Manager
2. Locate System devices and expand the trail

3. Locate and right click on "Intel (R) Management Engine Interface" then select Properties
4. Select Power management tap
5. And uncheck "Allow the computer to turn off this device to save power"
6. Save it and close it.

Turn off Fast Startup

• Click on Start button
• Type control.exe and Go to Control Panel > Power Options > Choose what the power button does
• Click on “Change settings that are currently unavailable" and Uncheck "Turn on Fast Startup"
• Make sure you press "Save changes" button

*****************  Check if the issue is resolved.  If it is, stop here...   If not, proceed with the steps below  ***************** 

Let me know how it goes

Try updating the BIOS

• what is a BIOS >> https://www.computerhope.com/jargon/b/bios.htm
• how to update it >> https://support.hp.com/in-en/document/c00042629

Scan your computer for viruses/malware/unwanted apps

.... Run the free ESET Online Scanner >> http://download.eset.com/special/eos/esetonlinescanner_enu.exe

Scan your PC for viruses, threats and unwanted/unsafe applications - remove if anything found.

.... Run AdwCleaner >>https://www.malwarebytes.com/adwcleaner/

Let me know how it goes