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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Laptop not starting

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04-03-2019 12:13 AM
Need help!
I am unable to atart my laptop. I tred pressing f11 many tmes during the startup and now, it just shows "f11... System Recovery" on the bottom -left of the page.
I have so much worked saved on my laptop. can't afford to lose it all. I really don't time have time to go a help center.
Also, HP is such a s**t comapany, they don't even have a contact no. that I can call..
Any help would be useful
Thank you
04-03-2019 12:32 PM
First of all, your CURSING at HP is unwarranted -- as the contact info is below:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501.
Second, to recover data from your drive, you need to follow the instructions below:
1) Remove the hard drive from the old PC
2) Purchase a USB-to-Hard Driver adapter kit (like the one illustrated below)
3) Connect the old drive to a working PC using that adapter
4) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.
If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.
If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva
And, if that does not work well, the best tool out there is this one, but only the trial version is free http://www.file-recovery.com/
I am a volunteer and I do not work for, nor represent, HP