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‎06-21-2025 06:20 PM

HP Recommended

Hi there!

I have a HP Envy 360 15-ew0013dx. Purchased in September 2022 brand new from Best Buy and kept in perfect condition with all routine updates.

 

When I went to use my laptop today, the sound was not working. I tried the troubleshooter and it said it was possibly a driver issue. I logged into HPs computer diagnostic and it has a BIOS update that needed to be done. I selected the update and to restart my laptop.

Now the laptop won’t turn back on. The power button lights up and the caps lock lights up for a second and then it turns off. The computer won’t do anything at all. I’ve connected and disconnected power, I’ve tried holding down a series of buttons and nothing happens. This computer has been nothing but trouble since I bought it brand new and I am in college taking online classes and needed a reliable computer. 
Any suggestions to get it working again?

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