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Laptop not turning on/no LED

Pavilion 15-au070sa
Microsoft Windows 10 (32-bit)

So recently after not using my laptop for a few days it won’t turn on. It is still charging and able to charge, because when I plug my charger in it makes the sort of whistle/hum noise it makes whilst charging. But the power button does nothing, the charging led light at the side isn’t lit up and the screen doesn’t come on. No idea what to do

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HP Support Agent
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Laptop not turning on/no LED

@Roseerin Welcome to HP Community!

 

I understand that the laptop will not turn on.

 

Do not worry. I will try to fix the issue.

 

Please perform the below steps and check for the issue.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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