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‎08-29-2023 03:33 PM

HP Recommended

I have a fairly new HP that is not often used. Two weeks ago I did an update and turned it off. Today I try to use it again for the first time and it's not turning on. Only getting a red light flashing by the battery port. I googled and saw some video suggesting I take out the battery and testing it. Doesn't seem to be the batter but on the area that I believe is the data board there appears to be rust. Could this be my issue? I cleaned it off and it looks dark. I know nothing about computers, please help. IMG_2607.jpgIMG_2608 copy.jpg

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1 REPLY 1

‎09-01-2023 07:47 AM

HP Recommended

Hi @IsabelleDenise 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issue.

 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

I hope this helps.

Take care and have a good day.

 

 

Treeko

HP Support


I am an HP Employee

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