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‎11-26-2019 08:06 PM - edited ‎11-26-2019 08:17 PM

HP Recommended
Product: Envy x360 Ryzen

Laptop will not work after BIOS update. Did system test and it failed with code U4M5VQ-94W9SA-GXGJ3G-C0BL03...Battery Check: Primary Replace (42). Holding down the Windows and B key doesn't work. Any other suggestions?

1 REPLY 1

‎11-29-2019 07:22 AM

HP Recommended

Hi @Heather00

 

Welcome to the HP Support Community. 

 

The battery has failed. I'd suggest you Contact HP in your region regarding the replacement battery.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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