Laptop on but no screen show blue screen error and caps lock blinking 5 times

[Pb011]

Caps lock blinking 5 times 3slow and 2 fast 

Showing blue screen error overheating

Windows lost

And many other problems

Laptop only 1 year 4 months old and I didn't expect this with hp products 

[Anand_Andy]

Hi @Pb011,

Welcome to the HP Support Community

I understand you are facing a Blue Screen Of Death(BSOD) issue with your HP 15-Gw0000 Laptop PC (26H36AV). Not to worry I will help you to get a resolution to resolve the issue.

Please follow the below instructions to resolve the issue:

Crisis BIOS Recovery:

1. Turn off the computer, and then connect the power cord.
2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

1. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

• If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.

Caps lock blinking 5 times 3 slow and 2 fast: This condition indicates a potential memory failure. Reseat the memory module from inside the computer.

CAUTION: This product contains components that can be damaged by electrostatic discharge (ESD). HP recommends using an anti-static wrist strap and working over a non-carpeted floor with a conductive foam pad to reduce the chance of electrostatic discharge (ESD) damage.

Turn off the computer, disconnect the power cord, and then remove the battery.

Turn over the computer, and then remove the cover to access the memory.

Some computers might not have a cover that provides access to the memory. Have the computer serviced if you cannot access the memory.

Locate the memory module.

To find the location of the memory module, go to HP Customer Support, and then open the Maintenance and Service Guide for installed memory information for your computer.

Ground yourself to discharge any static electricity by placing one hand on the case of the computer, and then touch the other hand to a metal surface or grounded object, such as the metal part of a lamp.

Reseat the memory modules in the computer, aligning the notches on the modules with the tabs in the memory slot. Press down on the memory module to secure the it in place.

Replace the cover, battery, and then plug in power cord.

Turn on the computer.

Confirm that the computer can start up and run in the Windows operating system.

You may refer to this document.

If the issue persists, then  I have sent out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!