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‎04-04-2024 06:00 PM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14m-dy0000 (23S37AV)
Operating System: Microsoft Windows 11

My laptop only charges when it's off. I've tried different chargers (AC and USB-C), tried uninstalling the ACPI options, and updated the BIOS

Category:
1 REPLY 1

‎04-04-2024 06:11 PM

HP Recommended

Have you checked for updates? A handy tool called HP Support Assistant can help you.  If that fails to address your issue you can try to calibrate the battery here.

Nathan
If my response helped you, please let me know by marking my answer as the accepted solution. This will help others.
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