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HP Pavilion 15-p037nl Notebook PC
Microsoft Windows 10 (64-bit)

Hello!A few weeks ago my laptop started running slowly so I was looking on yt and I found a video that was talking about recovery mode i think.I took the battery off plugged it in and turned the power on.It was turning on but after that it would freeze.I gave it to a specialist and he replaced the drive with a ssd and it works now but it only stays on when plugged in.

2 REPLIES 2
HP Recommended

@florinhin 

Since really SLOW running is nearly always a disk drive issue, replacing that with an SSD will certainly address that.  But that is totally unrelated to any battery issue.

 

You can check the battery to some extent using Powershell built into Windows 10. as follows:
1) Press Windows key + X
2) Click Powershell in the menu
3) Type powercfg /batteryreport

This will generate a report and if you scroll down, you will see Design Capacity and Full Charge Capacity ratings. If the Full Charge Capacity is less than 50% of the Design Capacity, it is faulty and needs to be replaced.

Also note the figure alongside the "Cycle Count". This tells how many times the battery has been fully recharged. A typical battery can handle around 500 charge cycles, but some will fail sooner than that.



I am a volunteer and I do not work for, nor represent, HP
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i did it and it says this "Unable to perform operation. An unexpected error (0x10d2) has occurred: The library, drive, or media pool is empty."

 

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