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Laptop order severely delayed

HP Recommended
HP envy
Microsoft Windows 10 (64-bit)

I ordered my laptop mid-October 2020 and I am still waiting for it to be delivered. The delivery date keeps getting pushed back due to hardware delays.  I think it’s outrageous that HP does not mention on their website that certain parts are backordered and to allow 2-4 months to receive or so, would be a lot more transparent. I am planning to cancel my order soon.  Please help HP!!!

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Message 2 of 2
Flag Post
HP Recommended

@Motoman23 

 

Opinion

Everything that can get shipped will be done.

 

There are so many breaks in the supply chain - world pandemic, busy holiday season, end of year repairs, vaccine transportation - so much getting in the way.

 

If you can wait, it will get there.

 

If you cannot wait and if you cancel, that might be a good choice in your situation.

 

So...

What to do?

 

I am sorry the order is delayed.

 

Our Community is comprised of volunteers - people who own and use HP devices.

The Community is not an HP business group.

 

It is VERY busy -

If you can get through to Customer Service, you might be able to get an update.

Other services also available...

 

New Product? Need Help? HP Online Store – USA – Customer Service

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Customer Service - Examples

 

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

Select a subject type

 

OR

Select a subject type

 

OR

Select Home and Home Office products > (Next) Select the type of order / information you seek

 

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Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

 

Dragon-Fur

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