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Message 1 of 3
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Flag Post

Laptop plugged in but won't charge, and shuts down when unplugged.

HP Recommended
15-bs104nj
Microsoft Windows 10 (64-bit)

At first my laptop kept shutting down when being unplugged, although it was 65%+ charged.

Later, it started showing an x on the battery icon and that it was 255% charged, that I managed to fix with uninstalling the drivers, thinking the problem was fixed.

A few days after that, my laptop shut does again when not being plugged in while having 65%+ of battery. 

Now it's stuck on 84%, the battery isn't charging and I can't unplug as it keeps shutting down.

Should I try updating the BIOS?

 

My laptop is 2 years old, never had problems before. 

Would be thankful if someone suggests what can be done,

 

2 REPLIES 2
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HP Support Agent
HP Support Agent
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Message 2 of 3
Flag Post
HP Recommended

Hi @IraF

 

Welcome to the HP Support Community. I'd be happy to help you with the charging issue

 

Please try these steps - HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

 

If the issue still persists, I'd suggest you Contact HP in your region regarding this. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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Message 3 of 3
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HP Recommended

Thank you very much for your help!

 

I did the test and there's a problem, i contacted support in my region and i'll have to send my laptop to their lab. 

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation