Laptop plugged in not charging

[anooppc]

Hello,

I noticed my laptop was not charging when plugged in. It says 'plugged in, not charging'. The laptop charges upto 86 % and then shows plugged in, not charging' when i unplug the power it says 4 hrs remaining and its works fine.

I did a battery diagnostic which said the battery is good and 86 % charge. Full Charge Capacity: (86%).

Is this a software problem or do i need to replace the battery or the power adapter unit.

Please provide a solution.

[Riddle_Decipher]

@anooppc

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand you are getting the error - "Laptop plugged in but not charging",

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you reinstall the battery drivers?

If you haven't, I have a few steps listed below that should help you resolve this concern: 

• Unplug the charge and use the laptop until the battery drains to 15%. 
• Turn off the laptop and turn it back on after 30mins. 
• Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
• Restart the computer and the issue should be fixed. 

Also, Go through them all and let me know what you have determined is causing the issue. 

The link below has the most relevant troubleshooting if your battery appears to be not charging. 

Battery Does not Power Notebook or Hold a Charge

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

[anooppc]

thank you for your reply.

I followed the steps that you mentioned but the problem is still there. Also i removed the battery and turned on the laptop with power plugged in and it woked fine.

If the issue still exists what should i do next ? Please help.

[Riddle_Decipher]

@anooppc

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

I also recommend you follow the below steps to resolve the issue:

Unplug for a few minutes, then try a different outlet. Unplug the laptop, wait a few minutes, then plug it into an outlet in a different room. Some users report that a laptop power adapter can temporarily stop working to protect itself from a perceived issue with the power supply.

• If your battery is removable, take it out while the power source is disconnected. Hold down the laptop's power button for two minutes, put the battery back in, and plug it into a new outlet.

Examine the cord. Examine the entire length of the power cord for tears, dents, and worn-down insulation. If you notice any, or if the power brick is warped or smells like burnt plastic, the cord is probably faulty.[2] You'll need to purchase a new cord for your laptop.

• Check your warranty before replacing any parts. The cost may be covered under some circumstances

Inspect the connection. If the cord's attachment to your laptop wobbles or feels loose, there could be a problem with the connection. Unplug the cord, remove debris with a wooden toothpick, and remove heavy dust build-up with compressed air.

• Bent pins and other damage issues are model-specific. Take the laptop or cord to a computer repair shop. You can look up your model online for repair instructions, but this can be difficult without proper tools and may void the warranty.

Let the computer cool down. If your laptop battery feels very hot to the touch, excess heat could be interfering with the charging process. Shut down the computer and let it sit for several minutes to cool down. If you haven't cleaned your laptop vents recently, blow a can of compressed air into the fan vents at an angle, in short bursts, to remove some dust.

• Do not blow directly into the fan vents, only at an angle, or you could damage the fan.
• If you are comfortable disassembling your laptop, you can use the compressed air to blow away internal dust directly. Look up a guide to disassembly for your model before you begin, and work on a large, clear surface. This will likely void your warranty.

Start up your laptop without a battery. Shut down the computer, remove the battery, and plug the computer in. If the computer won't turn on, you probably need a new cord.

• If you can start it up again in this situation, the charging issue is probably due to the battery itself, or your computer's interaction with the battery.

And I suggest you Contact HP to setup a repair/replacement order for the faulty parts:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

[anooppc]

Thanks for your detailed response.

I tried all the options that you mentioned and found out none of them resolved the issue. I also found that begining of the last week the laptop was charging upto 86 % and now its gradualy reducing and reached to 80 % yesterday.

I checked the retailer website and it said 24 months HP warrany on my laptop but when ran my laptop serial number through HP support website it said warranty expierd since it was for only a year.

Could you please confirm whether i need to replace the battery if so would it be covered in the wrranty (if i am getting it ). In case of new battery  how much it will cost to reaplce it.

[Riddle_Decipher]

@anooppc

Thank you for responding,

It's great to have you back 😉

I understand the steps didn't work out for you although, on the positive side, we have identified the issue and that's an accomplishment too, that said, I believe the battery is the issue considering it's charge is reducing over time, however to be safe, perhaps you could carry the laptop to a local tech store and check with an alternate battery before you purchase a new one:

If you wish to purchase a new battery:

You can order HP-certified replacement parts for your notebook computer by using the HP PartSurfer. HP PartSurfer has a complete list of parts and can help you find the part you need.

To order parts using the HP PartSurfer, follow the steps below.

1. Go to the HP PartSurfer web page.

2. In the HP Part Surfers - Quick Search field, type any one of the three identification numbers for your computer: Part Number, or Serial Number, or Product Number or Name, and then click Search.

   Figure : HP PartSurfer - Quick search

   

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

[TrixieG]

Hi Anooppc

I had the same battery charging problem as you (and around the same date?!)

I am reasonably tech savvy and did various tests/driver updates etc

I also checked the forums which is where I came on your post amongst many others with the same problem

Anyway see:-

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Laptop-battery-plugged-in-not-...

Hopefully if you read the full thread you will see what I tried i.e. pretty much everything

I was resigned to a strategy of buying a new charger/adapter, followed by a battery and if it was the motherboard the machine was going to be consigned to mains only usage....

...then it started charging again!

The last major thing I did was create the new power plan to NEVER turn off display or computer etc, although I am sure I booted after this a couple of times without success on the charging problem. Perhaps it was a combination of things which got this going again hence why the post may make interesting reading for you as I guess you are as frustrated as I was.

One key thing re buying a battery - there is little point buying a battery if it is OK - are you able to run UEFI diagnostics on it via F2 in startup.

See https://support.hp.com/gb-en/document/c04700771 for help on this. Apologies if you have already done this

Best of luck with this

Regards, TrixieG

[AlainBastien]

Hello,

  Issues on batteries started since they are manufactured in CHINA.

 Samsung batteries exploded in GALAXY NOTE batteries Made in China

 Batteries caught fire in Boeing 787 Dreamliner's first year of service. Made in Japan but Japan subcontracted the assembly to China !!!

Consequences:- I am in Mauritius and have three laptops, it's impossible to order batteries for them, Air Carriers and Post office refuse to have them ship overseas.

JUST BECAUSE OF SOME STUPID AND UNPROFESSIONAL CHINESES

Correct me if I am wrong.

Regards

Alain