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HP Recommended
hp 17t
Microsoft Windows 10 (64-bit)

Ok, so I was web surfing a few days ago and my laptop just randomly shutted off, i tried to hold down the power button for 15 second and than 30 and it just won't turn on
This is my laptop model -> https://store.hp.com/us/en/pdp/hp-laptop-17t-touch-optional-3qb14av-1 ; i tried to take out the battery but i can't find the battery latch to release it (help on taking it out would be GREATLY appreciated)
And i could list what the problems of it that i been having with:

-screen randomly freezes

-browser crashes

-taking awhile to load

I got it at around the end of may this year (if that helps) (it started having the problems above during july-to now)


and this is what i been noticing with it:
-the little red/orange-ish thing on the left side of it wont light when i plug it in (its the indicator that indicates if its charging or not)
-nothing is happening (it just look like it have no power in it)(the parts doesn't run like the fans etc doesnt start if i press the power button)

This is what i been doing:
-pressing the power button for 20-30 sec
-running commands to see if any of the files are corrupted
-ran a command that STOPPED the crashing, freezing, and slowness (but the problem right now is that the laptop is just DEAD) 
(I ran the commands when it was working)

Any help would be appreciated, and have a great day 🙂


 

2 REPLIES 2
HP Recommended

@INEEDHELPplspls 

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

--------------------
If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.
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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Good Luck



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

I'll see if I can run diagnostics on it if not I'll contact HP support, anyways thanks and have a good day

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