Laptop reset stuck at 99%

[Dotti57]

I am trying to reset my laptop hip PAVILLION but it is stuck at 99%

[IT_WinSec]

Hello @Dotti57 

Welcome to the HP Support Community.

Windows Recovery may fail if the partition that stores the recovery stuff is corrupted

or if your hard disk drive (HDD/SSD) is failing.

Perform some basic hardware checks to rule out a potential hardware problem

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button repeatedly (like tap-tap-tap) before any logo appears. This should open the HP Startup Menu >> https://www.youtube.com/watch?v=GSN0qzXayUY

- Choose/press F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Fast test.

This will check major hardware components for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

Let me know the test results.