Laptop restarting on its own again and again

[Zac07_]

Whenever I'm playing a game such as god of war or valorant my laptop randomly freezes for a second and then restarts on its own. Only today I encountered this 3-4 times. I checked for viruses and also optimized it in omen gaming hub but nothing seems to work. Need help 😞

[Raj2111 · Accepted solution]

Hi @Zac07_ 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your laptop restarting, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Please try these steps:

1. Check for Overheating

• Monitor temps with HWMonitor or MSI Afterburner.
• Clean fans and vents, use a cooling pad if needed.

2. Update Drivers

• Update GPU drivers via Device Manager or HP's OMEN Gaming Hub.

3. Update Windows & BIOS

• Make sure Windows and BIOS are up to date (use HP Support Assistant).

4. Stress Test

• Run stress tests on CPU (Prime95) and GPU (FurMark) to check for hardware issues.

5. Check Event Viewer

• Look for critical errors in Event Viewer around crash times.

6. Run Memory Test

• Use Windows Memory Diagnostic to check for faulty RAM.

7. Power Supply Check

• Ensure you're using the original charger and check battery health.

8. Disable Fast Startup

• Turn off fast startup in Power Options settings.

9. Safe Mode

• Boot into Safe Mode to check for software conflicts.

10. System Restore/Reset

• If the issue persists, try a system restore or reset.

If none of these work, it might be a hardware issue

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Zac07_]

There were couple of critical errors in the event viewer. How can I fix them? Also some of the errors happened when the laptop was shut down too.

[Raj2111]

Hi @Zac07_ 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Could you please elaborate in detail?

-Regards
Raj-HP Support