Laptop’s battery is not increasing to 1% even when plugged in

[Ashley299]

Hello, i have a concern about my laptop. When its plugged in it works, but when i remove the charger it shuts down. The battery percentage is 0%, i think i drained it but when I charged it, it doesn’t increase to 1%. What should i do? I tried many things from youtube but its still not working.

[VikramTheGreat]

Hi @Ashley299,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your HP laptop works only when plugged in, and the battery stays stuck at 0% despite charging. Let’s walk through the most effective steps to diagnose and fix this issue.

What This Likely Means

Your laptop is:

• Running only on AC power
• Not charging the battery, or the battery is not being detected properly

This could be due to:

• A faulty battery
• A damaged charging circuit
• A BIOS or driver issue
• Or a battery calibration problem

Steps to Try

1. Perform a Battery Reset

• Shut down the laptop.
• Unplug the charger.
• Press and hold the power button for 30 seconds.
• Plug the charger back in and turn it on.

2. Check Battery Status in BIOS

• Restart your laptop and press Esc or F10 to enter BIOS.
• Look for Battery Status or Battery Health.
• If it shows “Battery Not Present” or “0%,” the battery may be disconnected or faulty.

3. BIOS Restore:

• Shut down the computer, keep the charger plugged in
• Hold down the Windows and B buttons together while the computer is still turned off. 
• Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears. 
• Follow the on-screen instructions and click on OK.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat