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‎09-08-2014 06:33 PM - last edited on ‎09-15-2021 12:41 PM by Retired

HP Recommended

@moestudent 

 

Sounds like the hard drive has failed and will need to be replaced. If you are still in warranty HP will send a replacement. If not a retail laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use Recovery Discs. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

This link contains information to solve common problems during initialization (http://www.hp.com/go/techcenter/startup), at most times the computer detects an error in some components or system, in the form of a code or message, alerting the user because of the problem to be easy to identify and solve.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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