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- Laptop screen remains black when turned on, caps lock light ...

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12-30-2019 11:15 PM
My laptop was working fine last night, but this morning when I try to turn it on the screen remains black. I can hear some whiring happening and the caps lock light blinks 3 times every few seconds. The light by the power port also does light up when it is plugged in so I don’t think it’s a power issue (but I have no clue, it might well be). I didn’t properly turn it off last night I just closed the laptop instead of powering it off.
Please help!
12-31-2019 05:17 AM
https://support.hp.com/us-en/document/bph07107
LED blinks 3 times
Memory
RAM Module failure.
1 Reseat the memory. NB:- See the Services Media Library for steps for your PC.
2 Check each individual memory module and swap slots.
3 Replace the memory modules causing three blinks or if the blinks follow the slots.
4 Replace the Main-Board.
3 MEMORY READ OR WRITE FAILURE
3 INSERT NEXT MEDIA VOLUME
Several possibilities, RAM being most likely.
IF POSSIBLE try this.....
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html