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‎04-11-2016 02:34 PM

HP Recommended

Dear Sir 

I have HP pavillion laptop with i5 processor. when i press power button key after displaying Hp logo Black screen will be appear with curser. i am trying to reset but it will be stoped at 3% troubleshooting also not possible. i dont have recovery drive what should i do please give me solution.

product no is L9N7EA#A2N

INTEL i5-5200U CPU

 

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‎04-11-2016 08:27 PM

HP Recommended

Immediately after powering on strat tapping Esc key. From the menu that opens choose F2 System Diagnostics to test your hard drive.

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‎07-13-2017 01:19 PM

HP Recommended

Has this issue been solved?  all the replies and solution links I see entail the use of safe mode or recovery.  I have this same issue on a


HP Elitebook 8460p with Windows 7 professional

 

The laptop has been checked for hardware problems, startup recovery finds no problems, external monitor shows the same issue. 

 

It boots past the windows screen, then remains black.  The mouse is functional and visable but that is all.  No other functionality is available in normal OR safemode boot.  No task manager, no assesability menu. nothing. 

 

Anyone?

 

Again, I have tried all the solutions in this string.

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‎07-21-2017 12:10 PM

HP Recommended

Anyone have a chance to review this?  The origional poster, and myself, have an issue that is a bit different than what is addressed in this thread.  There is not a blinking dos prompt cursor, but a functioning mouse on a black screen after the windows screen. 

 

All the hardware has passed diagnostics and windows repair finds no issues. 

 

Any ideas other than factory restore?

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