Laptop showing a black screen right after windows login

[2Zi]

Recently my laptop has been showing a black screen right after login. I tried resetting my HP Pavilion Laptop PC 15z-eh000 CTO a couple times but no luck. My laptop still constantly has a blank screen after windows login and I have to restart my laptop once or twice to get into windows.  My laptop is brand new and I don't know why this problem is even occurring.

[praveenbv · Accepted solution]

Hi@2Zi,

Thanks for engaging in HP Community! This is a wonderful location to converse with the community, get assistance, and find tips!

I see from the post that you are having issues with your HP Notebook is powering on, however, doesn't boot into Windows, Don't worry as I have a few suggestions which should help you resolve your issue.

To provide an accurate solution, I'll need a few more details:

Could you provide me with the exact model number of the notebook? ( Please use this link to help you find this information: http://hp.care/2bygf7l )

Have you performed any steps on your own before posting on the HP Forums?

Have you tried to boot into the Bios with the Hard drive disconnected?

Have you tried to connect an external keyboard and check if that works?

In the meantime, you perform the below steps:

Let's start off by performing a hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Please restart the computer, tap on F10 during the restart and when you get to the BIOS interface, stay there and wait for the amount of time it normally takes to turn off, etc...and reply back with the details of what happened during your time in the BIOS interface. If the screen flickers in the Bios screen as this is outside of windows, this clearly is an indication of a hardware failure.

If the PC stays fine on the Bios, I would suggest you perform a Bios defaults.

Performing Bios Defaults:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Alternatively, I would suggest here is to remove the hard drive and then try to check if you are able to boot into the Bios. If yes, then it's a possible hardware failure with the hard drive.

For more assistance, please follow this link: HP Notebook PCs - Computer Does Not Start (Windows 10)

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[2Zi]

Thank you so much the hard reset fixed my problem, I cleared the drive and reinstalled a copy of windows 10. Thanks for the help.