Laptop shuts down & restarts when I close the lid

[JDJDJD]

Laptop just suddenly is shutting down and restarting when I close the lid, despite doing nothing to the settings.  It has happened three times before. Twice is was fixed by HP Chat (which doesn't seem to exist anymore) using my laptop remotely and doing a BIOS Update.  Once I fixed it myself my checking if I could do any updates myself.  I have done all possible updates myself and it it still shutting down when I close the lid.

How do I do a BIOS Update myself?  Or is there another solution?

Thanks

[The_Fossette]

@JDJDJD,

Welcome to the HP Support Community!

I recommend you run the power troubleshooter.

Here is how it is done.

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

If you continue facing the issue, then follow the below steps.

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

If the issue persists, follow the below steps.

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[JDJDJD]

Hi.  Thank you for your help.  I tried all solutions and it is still occurring sadly.  Thank you though

[The_Fossette]

@JDJDJD,

I recommend you perform a system restore back to the date when everything was working fine.

Follow the steps in the below article to perform a system restore.

https://support.hp.com/in-en/document/c03327545

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!