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HP Recommended
hp envy x360 convertible
Microsoft Windows 10 (64-bit)

When I close the lid of my laptop for some reason it shuts the laptop down. And when I come back to open it and press the space bar the laptop restarts. Once the laptop restarts it preforms like normal but I don't understand why it shuts down instead of sleeping when I close the lid. The lid close settings are set to sleep and I also reset them to the factory settings and it still does the same thing.

 

Things I have already tried:

- Open power setting and see if the "What happens when I close the lid" setting is set to sleep or do nothing.

- Reset the above setting to factory

1 REPLY 1
HP Recommended

Hi there,

 

The issue is likely to either happen due to a power setting, a disabled BIOS setting, or due to a bug with the Intel Management Engine Interface (IMEI) driver.

 

Try these methods and see if it works for your problem.

 

Method 1( Omit as you have already checked out this one): Verifying your power settings 

Method 2: Running the Windows PowerTroubleshooter

Method 3: See if Power Saving mode is enabled in BIOS

As you have already checked the power settings. See if this is the cause of your issue by accessing your BIOS settings. Once you’re there, start looking for a Power Saving Mode and make sure it’s enabled.

 

Method 4( It was reportedly successful for a lot of users dealing with the same issue you've encountered.): Install the latest version of Intel Management Engine Interface (IMEI)

https://downloadcenter.intel.com/download/28679/Intel-Management-Engine-Driver-for-Windows-8-1-and-W...

 

Just a quick reminder:

If there are unexpected system shutdowns due to power failure or hardware issues, the active files can get lost. Do keep in mind do regular backup of your important files and data in case there's any data loss caused by such issue. 

 

Hope my answer comes in handy for you.

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