• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
15s-fq2733TU

I have this laptop that was powered off during a Windows update because "the update took too long".

On pressing the power button, the power light turns on and the fan starts spinning. Then, after a few (1-3) seconds, the computer powers off again.

This also occurs when there is no RAM, SSD and battery (powered through AC).

 

I have tried:

  • Getting into bios recovery with `Win+B` (not enough time)
  • Hard resetting the laptop by holding down the power button with no power for 30 seconds
  • Trying to include different combinations of RAM, SSD and battery

What could I do to fix the power on issue? I think it's got something to do with BOIS corruption, but I'm not sure.

1 REPLY 1
HP Recommended

@please-help-135, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
It sounds like you're dealing with a challenging situation with your HP 15s-fq2733TU laptop. Given the symptoms you've described, it's clear we're looking at a potential BIOS issue or motherboard failure. Let's go through the recommended steps to troubleshoot further.

Likely Root Causes:

  1. Corrupted Embedded Controller (EC) / BIOS due to an interrupted update.
  2. Motherboard-level failure — issues with power circuitry, BIOS chip, or CPU initialization.
  3. Short-circuit or grounding issue — although unlikely, it’s still a possibility.
  4. EC watchdog timer triggers a shutdown when the system fails to POST in time (common in BIOS failures).

Recommended Steps:

1. Try Crisis BIOS Recovery via USB (Blind Flash)

If the BIOS is corrupted due to a bad update, this method may help restore it.Steps:

  1. Download the latest BIOS for your HP 15s-fq2733TU from the HP Support site.
  2. Use a working PC to run the BIOS installer — this will extract files to C:\SWSetup\SPxxxxx.
  3. Locate the BIOS file (look for *.bin or *.fd) and copy it to a FAT32-formatted USB drive. Rename it as needed:
    • Try renaming it to HPBIOS.bin, BIOS.fd, or NEWBIOS.bin.
  4. Insert the USB into your laptop.
  5. Hold Win + B (or Win + V if B doesn’t work) and then press and hold the power button for 2–3 seconds. Release only the power button while continuing to hold Win+B until you see a light blink, hear beeps, or observe any screen activity.

2. Check Power Delivery / CMOS Battery

Even though the laptop powers on briefly:

  • Try a different AC adapter if available.
  • If you can access the motherboard, check the CMOS battery. A dead CMOS battery can cause boot issues in some cases.
  • If the motherboard has a resettable RTC (Real-Time Clock) circuit, look for a pad labeled “RTC RESET” or “CMOS CLEAR” and short it gently for a few seconds.

3. Inspect the Motherboard (Visual Check)

If you're comfortable with hardware:

  • Open the laptop and inspect for burn marks, corrosion, or broken components.
  • Check the DC jack area for any loose or broken solder joints.
  • If the CPU is not soldered, consider re-seating it carefully.
  • Test the RAM slots individually, although you’ve already tried this.

4. External Monitor Check

While unlikely given your symptoms, you can try connecting an external monitor via HDMI to see if the laptop is powering on but not displaying anything.
 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.