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- Laptop shutting off and no power until I unhook battery afte...

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10-11-2024 07:42 PM
My HP Envy started shutting down and would not boot back up until I unhook the battery after I updated to bios F.30 I have been trying to download F.29 to roll it back to but haven't been able to get it successfully from HP. The HP Software Solutions software will not install for some reason. I haven't been able to get it to download manually either. I finally had to leave the screws out of my laptop so I can easily disconnect the battery quickly. I would love to have this issue fixed.
10-12-2024 07:30 AM
Try a CMOS reset followed by a hard reset
Follow the steps below to reset computer CMOS data.
1. Turn off the computer. |
If you do not see that 502 message then :
|
Let me know if you need more help
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10-27-2024 01:43 PM
I went through this process and was hopeful that it would take care of my problem but it did not. I was right in the middle of working on a presentation and the laptop just goes dead. This is with the battery still hooked up and the ac cord plugged up also. Battery was at 100% but running on AC I had to take the cover off and unplug the battery in order to get it to come on.
This all started after the F.30 bios update. I would like to roll back to F.29 if possible.