Laptop slowed down, GPU usage near 100% when using desktop apps - no graphics.

[Spotspot]

Laptop slowed down to a crawl.
Task manager shows GPU usage near 100% despite this being desktop apps - no graphics.

The offending processes are "Windows Desktop Manager" and "Clent server runtime process"

Tried updating graphics driver. The whole system crashed and could not be recovered.

Bought a new SSD (1TB) so there was lots of spare storage and did a fresh install of Win10 from the HP recovery DVD.
Installed new drivers by windows.
Installed drivers from HP.

Problem still exists.
Where to from here?
Please tell  me this isn't planned obsolescence.

[ub6424]

Hello @Spotspot 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

(3) Please report your results

[Spotspot]

Thanks UB6424, here's the information -

OS Name Microsoft Windows 10 Pro
Version 10.0.19045 Build 19045
System Model HP EliteBook Revolve 810 G3
System SKU P0C06UT#ABA
Processor Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, 2201 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard M86 Ver. 01.22, 18/02/2020
BaseBoard Product 22FB
BaseBoard Version KBC Version 04.27

[ub6424]

Hello @Spotspot

Thanks for reporting.

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

Intel Video Driver and Control Panel

20.19.15.5166 Rev.W

182.1 MB

Jul 22, 2021

Download

(3) Restart Windows

(4) Please check <Windows integrity>

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(5) Please report your results ( of each command )

[Spotspot]

Did those things, everything said it was good - see results lower down.

I tried to turn off file indexing on c: and all files/folders. It seemed to be changing file properties at the rate of 2 per second so I stopped it.

Then I went into the anti-virus & privacy settings and tuned off many features I dont use that could be slowing it down.
Then I turned off indexing as above but this time is was running really fast changing file properties much faster than I could read the filenames.

I hoped that was it but now there's a weirder situation - It can either be slow, with GPU usage near 100% (but not as slow as before) or run at full speed like it used to. I have no ideal why it changes.  

Here's the result of the commands from earlier.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>msdt.exe /id WindowsUpdateDiagnostic

C:\Windows\system32>Dism /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.2251

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\Windows\system32>Dism /Online /Cleanup-Image /CheckHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.2251

No component store corruption detected.
The operation completed successfully.

C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19045.2251

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

[ub6424]

Hello @Spotspot 

(1) Download and install and run

Popular HWiNFO Diagnostic Sofware

--->>> Send a screenshot showing the CPU and GPU temperature:

<Sensors>

(2) Please report back

[Spotspot]

[ub6424]

Hello @Spotspot 

Thanks for reporting.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Spotspot]

I downloaded and ran the latest extended diagnostics under windows.
Everything passed except the battery test because the battery was full.
For lots of the test the GPU usage was as it should be (about 0-2%), but for a while it went closer to 100%.

[Spotspot]

I would like to try installing an old graphics driver. Where can I find this?