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‎12-18-2023 12:24 PM

HP Recommended
Product: OMEN Laptop - 15-en0023dx
Operating System: Microsoft Windows 11

Windows forced the install of KB033375.  Win 11 Pro
Started off system rebooting and being really slow.  Eventually came up and system was super slow.  Indicators online said something about turning on memory integrity  - so first quest...  Remove Roxio and pinnacle products.  Had to delete PxHLpa64.sys to get memory integrity to turn on.  Rebooted - still slow.  Removed anti-virus - still slow.  Removed programs from loading in startup - still slow.

Have seen suggestions on removing kb033375 - can't uninstall.  Windows seems to have locked it up from removal.

HP diagnostics ran fine.  Any suggestions?

Category:
1 REPLY 1

‎12-20-2023 02:12 PM

HP Recommended

Hi @Braddo1,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing a slow performance issue with your Laptop.

 

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

 

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

 Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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