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- Notebooks
- Notebook Operating System and Recovery
- Laptop starts and then shuts down immediately

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08-17-2017 10:59 AM - edited 08-17-2017 11:06 AM
A year ago my battery broke, so i always used the ac adapter to power my laptop. The fact that there was no battery made sure that from time to time i accidently pulled the power cable out. I have never experienced any trouble because of this until two weeks ago when my laptop suddenly shut down after +/- 30 seconds after i pressed the power button.
I have tried to update my bios but with or without usb stick, my laptop shut down just after the bios screen appeared. When pressing F11 for recovery: same problem.
I hope someone knows how to fix this.
I bought this laptop three years ago and hp already had to replace my motherboard (during my warrenty period), due to overheating my laptop wouldn't start 7 months ago, half of my screen flashes and my battery broke.:smileysad:
Thanks in advance
HC98
08-18-2017 01:40 PM
Hi @HC98,
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query. I'll be more than glad to help you.
I understand that you are facing issues with your HP ENVY 15-j190nb Notebook PC wherein it starts and then shuts down immediately.
Let's go through a few steps that may help to fix this issue.
And here are a few steps in the links below:
Run HP PC Hardware Diagnostics (UEFI):
Use the following steps to open the HP PC Hardware Diagnostics (UEFI) to the main menu.
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press the F2 key repeatedly, about once every second.
- The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
- In the main menu, click component test.
- Then click on hard drive test.
- Select the Quick Test to perform a quick check of the hardware.
- Select the Extensive Test to perform a full check of the hardware. This test might take 2 or more hours to complete.
- While the test is running, the time remaining and test result for the component is shown on the screen.
- If component passed, exit from that screen.
If a component fails a test, please contact HP phone support from this link: www.hp.com/contacthp
You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.
For more steps, click here
Let me know how this works.
You have a good day ahead.