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‎08-28-2017 10:51 AM

HP Recommended
Product: E3B55PA
Operating System: Microsoft Windows 10 (64-bit)
My laptop faced a hard drive error. After it went through that I switched it on a few times but it didn't boot properly and got stuck at a black screen or the hp logo screen for a long time. So I had to force shut down it every time.
Now when I started it the laptop performed automatic repair and now it's stuck on "diagnosing your PC" for the last 3 hours.
Should I force shut down it again? Or what?
Please help urgently.
1 person had the same question
1 REPLY 1

‎08-29-2017 05:38 PM

HP Recommended

@yashb63

 

Welcome to the HP Forums. I would be happy to help you with your HP Pavilion 15 notebook. I understand that you are getting no boot issue  and you have already done some preliminary troubleshooting.

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

Please attempt the below steps:

Perform a hard reset

Attempt a BIOS recovery

Run the System Diagnostics tests

For more steps, click here

 

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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