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‎05-05-2022 01:09 PM

HP Recommended
Product: HP Laptop PC 15-da3018cy
Operating System: Microsoft Windows 10 (64-bit)

My laptop has been stuck in a reboot loop where it will try to boot but it gets stuck on the HP logo with the spinning circles and then after a while it will try to reboot again. I have tried everything and have spent all day troubleshooting. My laptop does not have an external battery so I haven’t tried a power reset as I don’t want to open the laptop. I cannot access f11 system recovery as when I try, it gets stuck on a “please wait” screen and then reboots. I tried recovering bios with a recovery flash drive. Everything works as intended until the computer restarts. It tries to boot up but goes right back into the reboot loop. I have also tried the CMOS restart with no luck. I am at a loss as to what to do. Any help would be appreciated, thanks!

1 REPLY 1

‎05-05-2022 03:34 PM

HP Recommended

Hi @GamingKangaroo sorry to hear about this. See if you can contact HP Support to assist you with this challenge.

 

https://www.hp.com/us-en/contact-hp/contact.html

 

https://support.hp.com/us-en/contact

 

https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

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