Laptop stuck on BIOS Recovery, cannot be powered off.

[ctrl_alt_del]

Hello all,

After initiating BIOS recovery through the BIOS recovery menu (Windows+B), the laptop is now stuck (for over two hours), with the fans running at full speed, an empty screen, an unusable keyboard, and the laptop is unable to be powered off via the power switch on the keyboard.

The laptop is an HP Envy x360 15.6 inch

1. Is it possible to exit this state without removing the battery or waiting several hours for it to discharge completely?
2. If the above cannot occur, can the battery be removed without voiding the warranty?

Thanks for any help provided.

[Treeko]

Hi @ctrl_alt_del 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing Screen stuck in BIOS recovery.

Kindly refer to the steps below and let me know if that fixes the issue.

Hold down the power button until the looping computer shuts down.

1. On an working computer, follow the instructions in the next tab to download the latest BIOS from our support site.
2. Rename the downloaded BIOS file to BIOS_IMG.rcv and copy it on to removable media (For example a USB flash memory stick).
3. Insert the removable media into the problem computer that has been powered off.
4. Press the ESC key and the Ctrl key and plug the AC adapter into the computer.
5. Select Recover the BIOS (using the currently-flashed BIOS) from the options on-screen.
6. Select OK to start recovering the BIOS. This time it will also upgrade your BIOS version using file on the removable media.
7. The computer boots directly into the operating system once this process is complete.

Once your computer has booted into the Windows operating system, you need to double check the BIOS version. You can easily check this using the System Information app.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support