Laptop stuck on HP screen, pressing "esc" or "windows" + "b" or "v" doesn't do anything

[JT951]

Fell asleep while watching something on my laptop, and woke up this morning to find the laptop had gone into sleep mode and felt a bit warm. Upon using it I then saw an error message, but thought it'd go away if I'd just restart the laptop. However, on restart got stuck on the HP screen. I tried "esc" and "windows" + "b" or + "v", but nothing happens...

Does anyone have an idea of what to do next?

[Lil_Boy_Blue]

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

[JT951]

Thanks for your answer! I have now performed the hard reset, and upon restarting pressing ESC works, though it was very slow (took about 20 minutes before I got into the menu).
I've performed the checks, memory is fine, but for the hardware check I get ' no hard drive installed, please check that the power and data cables are connected properly' . I have just taken out the SSD and put it back, but still get the same error. The connection seems okay, no broken pins or so... so I guess this means that my hard drive died?

[Lil_Boy_Blue]

Hi

Possibly.

I would try to boot from a USB with a LIVE Operating System that does not need a hard drive, like....

https://linuxmint.com/download.php

OR

https://lubuntu.net/downloads/

Then try out the hard disk formatter to see if there is indeed any recognition.

But if it is not the SSD then the Main Board is the next suspect.