Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
Resolve Windows 10 or update issues on HP computer or printer– Click Here
Laptop turns itself off with a fairly full battery(today 85%) does not do this when plugged into mains
@Alison04 Does the laptop turn off suddenly with its lights off as well? or do the lights remain on and only the screen blacks out?
Also, do you know if any updates were recently installed or interrupted during an update?
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
Meanwhile, here's what you need to do:
If Windows suddenly shuts down without warning, it might be caused by one of several issues.
A BIOS update can also resolve the issue: click here for steps.
Follow the steps in this section, in order, to run a hardware test to identify any issues with the device:
Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher I am an HP Employee
Didn't find what you were looking for?
Ask the community