• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Example: HP 15-db0051od
Microsoft Windows 10 (32-bit)

Laptop had loud fan sound at the beginning. I then accidentally deleted a folder, and search for file recovery option. However the laptop run for a while and shutdown. When it is power back on, a blue screen with language options comes up, I choose"US",then "Troubleshoot option". 

Next screen, I did choose " System recovery, run computer checkup, file back up" but none of them make the PC back to normal operation. 

Beside Troubleshooting, I tried "Advance options"which includes System restore, startup repair, go back to previous version, command prompt, system image recovery, uefi firmware settings, but still doesn't work.

Thank you in advance for any advice.

1 REPLY 1
HP Recommended

@Krystal83, Welcome to HP Support Community!

 

It looks like you deleted the recovery partition and some boot files. you can get cloud recovery if you have another computer.
 

Refer to the document  https://support.hp.com/in-en/document/c06162205 for help.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.