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‎12-14-2025 09:21 AM

HP Recommended
Product: HP Notebook - 17-by1061st
Operating System: Microsoft Windows 11

My laptop recently started freezing up, sometimes for about a couple seconds others up to ten minutes or so.

Did some troubleshooting online with no results. I even tried reloading Windows. I have removed programs, did virus and malware scans and nothing works. Any help would really be appreciated. Don't want to have to get a new pc.

Thanks, Terry1917

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1 REPLY 1

‎12-14-2025 09:49 AM

HP Recommended

Turn the printer ON, quickly press F2 to enter diagnostics and run the component test, starting with the HDD first.




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