Laptop was running very slow, tried to do factory reset. This has now stalled so will not load

[charlie92c]

Laptop was running very slow (20 minutes from switching on to getting a web page open). Have tried a factory reset, but this has now stalled so computer will not open at all. Have got the error log but don’t know where to go with this now

[mband008]

Hello,

could you post the error log here, please? So we can have a look.

BR

[charlie92c]

Thanks for getting back so quickly. I’ve attached the error log as requested.

[17:01:03.38][BBV2_EUE.cmd] **************************************************
[17:01:03.39][BBV2_EUE.cmd] [C:\SYSTEM.SAV\bbv\BBV2_EUE.cmd] has started...
[17:01:03.39][BBV2_EUE.cmd] --------------------------------------------------
[17:01:03.41][BBV2_EUE.cmd] Looking for *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder...
[17:01:03.41][BBV2_EUE.cmd] --------------------------------------------------
[17:01:03.43][BBV2_EUE.cmd]
[17:01:03.43][BBV2_EUE.cmd]
[17:01:03.44][BBV2_EUE.cmd] All *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder have been called.
[17:01:03.46][BBV2_EUE.cmd]
[17:01:03.46][BBV2_EUE.cmd] --------------------------------------------------
[17:01:03.46][BBV2_EUE.cmd] Error checking
[17:01:03.48][BBV2_EUE.cmd] Looking for *.log in [C:\system.sav\Logs\BB] folder...
[17:01:03.48][BBV2_EUE.cmd] --------------------------------------------------
[17:01:03.49][BBV2_EUE.cmd]
[17:01:03.51][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CUST_WAV.LOG] is found.
[17:01:03.62][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU229553.log] is found.
[17:01:03.66][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU250921.log] is found.
[17:01:03.70][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU250927.log] is found.
[17:01:03.71][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU250931.log] is found.
[17:01:03.76][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU252849.log] is found.
[17:01:03.79][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU256220.log] is found.
[17:01:03.82][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU260181.log] is found.
[17:01:03.84][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImageDiag_EarlyStage.LOG] is found.
[17:01:03.87][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_CollectDrvByFlg_PASS1_WIN.LOG] is found.
[17:01:03.88][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_CollectDrvByFlg_PASS1_WPE.LOG] is found.
[17:01:03.90][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_CPUFlag.LOG] is found.
[17:01:03.94][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_MSAppsOrder.LOG] is found.
[17:01:03.95][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_Ngen.LOG] is found.
[17:01:04.06][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_OptaneConfig_FLAG.LOG] is found.
[17:01:04.09][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_PullInJumpStartBto.LOG] is found.
[17:01:04.12][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_WinPE_DRV.LOG] is found.
[17:01:04.15][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_WIN_DRV_PASS1.LOG] is found.
[17:01:04.17][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnh_WIN_DRV_PASS2.LOG] is found.
[17:01:04.20][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_Apps.LOG] is found.
[17:01:04.22][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_VC.LOG] is found.
[17:01:04.25][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\OCAMark.log] is found.
[17:01:04.26][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\WallpaperOk.log] is found.
[17:01:04.29][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P006MAB2]_Energy_Star.LOG] is found.
[17:01:04.31][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P009C2B2]_HP_Wireless_Button_Driver.LOG] is found.
[17:01:04.33][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00EDUB2]_Bing_Search_for_IE11.LOG] is found.
[17:01:04.36][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00F6BB2]_TFS_-_OCA_Marker_File_-_TDC.LOG] is found.
[17:01:04.37][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00GN5B2]_HP_Store_bookmarks_in_EMEA.LOG] is found.
[17:01:04.41][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00H08B2]_IE_Home.LOG] is found.
[17:01:04.44][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00HX7B2]_Simple_Solitaire-Metro.LOG] is found.
[17:01:04.45][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00KTXB2]_McAfee_LiveSafe_Install_Rules_Configuration.LOG] is found.
[17:01:04.48][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00L6EB2]_HP_PC_Hardware_Diagnostics_UEFI.LOG] is found.
[17:01:04.50][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00LDMB2]_McAfee_Checkbox.LOG] is found.
[17:01:04.53][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00LEXB2]_Retail_Demo_-_Video_Attract_Loop.LOG] is found.
[17:01:04.55][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00LFWB2]_Retail_Demo_-_Get_Started_App__GSA_.LOG] is found.
[17:01:04.59][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N20B2]_Netflix.LOG] is found.
[17:01:04.60][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N24B2]_Priceline.LOG] is found.
[17:01:04.63][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00N89B2]_HP_ePrint.LOG] is found.
[17:01:04.65][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00NBCB2]_HP_System_Event_Utility.LOG] is found.
[17:01:04.68][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00NUTB2]_Synaptics_TouchPad_Driver.LOG] is found.
[17:01:04.71][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00NY2B2]_HP_JumpStart_Apps.LOG] is found.
[17:01:04.74][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00P5S00]_Microsoft_Office_2016_and_Office_365_for_cNB_cDT.LOG] is found.
[17:01:04.76][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00P62B2]_Microsoft_Office_2016_and_Office_365_for_cNB_cDT_-_Base_file.LOG] is found.
[17:01:04.79][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PHVB2]_Amazon_URL_offers.LOG] is found.
[17:01:04.81][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PL3B2]_HP_Audio_Switch.LOG] is found.
[17:01:04.84][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00PZGB2]_WW-BTB_Host_and_ISP_Stub.LOG] is found.
[17:01:04.86][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00Q1VB2]_HP_Support_Assistant.LOG] is found.
[17:01:04.89][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00Q4YB2]_Amazon_Shopping-Metro.LOG] is found.
[17:01:04.91][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00Q72B2]_WT_Games_for_Europe.LOG] is found.
[17:01:04.94][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00Q9DB2]_Intel_Bluetooth_Driver.LOG] is found.
[17:01:04.97][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QARB2]_HP_Sure_Connect.LOG] is found.
[17:01:04.99][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QG0B2]_McAfee_-_MLS.LOG] is found.
[17:01:05.02][BBV2_EUE.cmd] [PIN_ERROR_MSG][BBV2_EUE.cmd] Found fail message in the C:\system.sav\Logs\BB\[P00QG0B2]_McAfee_-_MLS.LOG
[4:30:37 PM] Install Folder: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074
[4:30:37 PM] Deliverable Name: McAfee - MLS [15.3.3074,A,9]
[4:30:37 PM] Deliverable PN: P00QG0-B2R
[4:30:38 PM] Deliverable Size: 1,040,779 Kbytes
[4:30:38 PM] Free Size: 931,635,712 Kbytes
[4:30:38 PM] System Used Size: 27,853,308 Kbytes
[4:30:38 PM] Run install command: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\install.cmd
[17:01:05.00] --------------------------------------------------
[17:01:05.04][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QHWB2]_Intel_Chipset_Installation_Utility_and_Driver.LOG] is found.
[17:01:05.07][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QJ4B2]_Intel_Rapid_Storage_Technology_Driver.LOG] is found.
[17:01:05.11][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QJ5B2]_Intel_High-Definition__HD__Graphics_Driver.LOG] is found.
[17:01:05.15][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QJCB2]_Realtek_Card_Reader_Driver.LOG] is found.
[17:01:05.16][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QJDB2]_Realtek_High-Definition__HD__Audio_Driver.LOG] is found.
[17:01:05.21][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QJFB2]_Realtek_Local_Area_Network__LAN__Driver.LOG] is found.
[17:01:05.24][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QQGB2]_HP_Documentation.LOG] is found.
[17:01:05.27][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QTTB2]_Intel_Management_Engine_Interface__MEI__Driver.LOG] is found.
[17:01:05.30][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QWSB2]_Windows_10_Redstone2_Recovery_Manager_Installer_-_CPS.LOG] is found.
[17:01:05.34][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00QZUB2]_HP_Setup_Integrated_OOBE_Win10.LOG] is found.
[17:01:05.37][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00R4AB2]_Dropbox_Promotion.LOG] is found.
[17:01:05.40][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00R6SB2]_Intel_Dynamic_Platform_and_Thermal_Framework_Client_Driver.LOG] is found.
[17:01:05.44][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00R7GB2]_HP_JumpStart.LOG] is found.
[17:01:05.47][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RCJB2]_Booking_-_UWP.LOG] is found.
[17:01:05.48][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RJAB2]_Intel_WLAN_Driver_for_Microsoft_Windows_10.LOG] is found.
[17:01:05.53][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RKWB2]_WT_Games_for_HP_-_UWP.LOG] is found.
[17:01:05.55][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\[P00RQRB2]_WT_Games_for_HP-LITE.LOG] is found.
[17:01:05.58][BBV2_EUE.cmd] All *.log in [C:\system.sav\Logs\BB] folder has been scanned.
[17:01:05.58][BBV2_EUE.cmd] Create C:\system.sav\P2PP\BBV2.eue\BBV2.eue.don
[17:01:05.59][BBV2_EUE.cmd] --------------------------------------------------
[17:01:05.59][BBV2_EUE.cmd] [BBV2_EUE.cmd] has completed...
[17:01:05.61][BBV2_EUE.cmd] **************************************************
[17:10:56.73][ChkError.cmd] **************************************************
[17:10:56.74][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[17:10:56.74][ChkError.cmd] --------------------------------------------------
[17:10:56.74][ChkError.cmd] Check SW Error...
[17:10:56.76][ChkError.cmd] --------------------------------------------------
[17:10:56.76][ChkError.cmd]
[17:10:56.78][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[17:10:56.78][ChkError.cmd]
[17:10:56.79][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[17:10:56.79][ChkError.cmd]
[17:10:56.81][ChkError.cmd] Check 2nd parameter [BBVClean]
[17:10:56.81][ChkError.cmd]
[17:10:56.82][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG]
[17:10:56.82][ChkError.cmd] --------------------------------------------------
[17:10:56.84][ChkError.cmd] Checking : Memory Dump
[17:10:56.84][ChkError.cmd] Could not find memory dump...
[17:10:56.85][ChkError.cmd]
[17:10:56.85][ChkError.cmd] [DumpFile]
[17:10:56.87][ChkError.cmd] Result=PASSED
[17:10:56.87][ChkError.cmd] --------------------------------------------------
[17:10:56.89][ChkError.cmd] Checking : Apps' log
[17:10:56.89][ChkError.cmd]
[17:10:59.43][ChkError.cmd] [AppsLog]
[17:10:59.48][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There are FAILED message in the C:\System.sav\Logs\PINPROC\BBApps.log
[17:10:59.51][ChkError.cmd] Result=FAILED
[17:10:59.54][ChkError.cmd] --------------------------------------------------
[17:10:59.57][ChkError.cmd] Checking : Yellow-Bang
[17:10:59.60][ChkError.cmd]
[17:10:59.65][ChkError.cmd] Run [PINChkT.exe /dev /s]
[17:11:00.50][ChkError.cmd]
[17:11:00.53][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=PASSED

[17:11:00.56][ChkError.cmd]
[17:11:00.59][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[17:11:00.64][ChkError.cmd] No Yellow-bang device found...
[17:11:00.67][ChkError.cmd] Result=PASSED
[17:11:00.70][ChkError.cmd]
[17:11:00.73][ChkError.cmd] --------------------------------------------------
[17:11:00.76][ChkError.cmd] Checking : Timeout in INSTALL.log
[17:11:00.79][ChkError.cmd]
[17:11:00.81][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[17:11:02.26][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[17:11:02.45][ChkError.cmd] There is TIMEOUT in install.log file.
[17:11:02.48][ChkError.cmd]
[17:11:02.50][ChkError.cmd] [TIMEOUT]
[17:11:02.53][ChkError.cmd] Result=FAILED
[17:11:02.56][ChkError.cmd] --------------------------------------------------
[17:11:02.57][ChkError.cmd] Checking : WinSAT
[17:11:02.60][ChkError.cmd]
[17:11:02.64][ChkError.cmd] [WinSAT]
[17:11:02.67][ChkError.cmd] Result=PASSED
[17:11:02.70][ChkError.cmd] --------------------------------------------------
[17:11:02.73][ChkError.cmd] Checking : FAILURE.flg
[17:11:02.89][CheckFailureFlags.cmd] **************************************************
[17:11:02.89][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[17:11:02.90][CheckFailureFlags.cmd] --------------------------------------------------
[17:11:02.90][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean]
[17:11:02.92][CheckFailureFlags.cmd] --------------------------------------------------
Creating C:\SYSTEM.SAV\FAILURE.FLG
C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
[17:11:08.10][CheckFailureFlags.cmd] --------------------------------------------------
[17:11:08.10][CheckFailureFlags.cmd] Found FAILURE.flg in C:\SwSetup folder.
[17:11:08.10][CheckFailureFlags.cmd] Check C:\SYSTEM.SAV\FAILURE.FLG
[17:11:08.11][CheckFailureFlags.cmd] --------------------------------------------------
C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2R McAfeeMLS

Volume in drive C is WINDOWS
Volume Serial Number is AA57-E764

Directory of c:\system.sav

16/02/2022 00:45 <DIR> 2ndCap
15/02/2022 17:00 <DIR> bbv
15/02/2022 17:10 46 ChkError.cmd.FAILURE.flg
30/06/2017 01:02 8,719 CNB17WW3JLT601.ini
30/06/2017 07:51 11,106 CND721DK318B_DPS
30/06/2017 16:40 <DIR> Config
30/06/2017 07:53 7,931 cpqdl.ini
30/06/2017 07:53 4,139 CTO.TXT
30/06/2017 07:53 14 CTOHW.TXT
30/06/2017 07:50 2,509 DKL50ABUML01
16/02/2022 00:39 <DIR> Exclude
16/02/2022 00:59 <DIR> ExitProc
16/02/2022 00:59 <DIR> FactoryUpdate
15/02/2022 17:11 97 FAILURE.FLG
16/02/2022 00:40 <DIR> fbi
15/02/2022 17:10 <DIR> Flags
16/02/2022 00:47 8,709 Info.bom
15/02/2022 17:11 <DIR> logs
30/06/2017 07:54 <DIR> P2PP
27/05/1997 09:42 46 REBOOT.ME
30/06/2017 08:30 368 REGFLUSH.LOG
15/02/2022 17:10 139 Result.ini
30/06/2017 07:53 <DIR> support
30/06/2017 08:29 503,298 SYSINFO.LOG
30/06/2017 16:32 <DIR> WinPE_Offline
13 File(s) 547,121 bytes
12 Dir(s) 953,648,312,320 bytes free
[17:11:08.11][CheckFailureFlags.cmd] --------------------------------------------------
[17:11:08.13][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[17:11:08.13][CheckFailureFlags.cmd] **************************************************
[17:11:08.16][ChkError.cmd]
[17:11:08.19][ChkError.cmd] [FAILURE_FLAG]
[17:11:08.22][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Found C:\SYSTEM.SAV\FAILURE.FLG
[17:11:08.25][ChkError.cmd] Result=FAILED

C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2R McAfeeMLS

[17:11:08.30][ChkError.cmd]
[17:11:08.33][ChkError.cmd] --------------------------------------------------
[17:11:08.36][ChkError.cmd] Some error detected...
[17:11:08.41][ChkError.cmd]
[17:11:08.44][ChkError.cmd] --------------------------------------------------
[17:11:08.47][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[17:11:08.50][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [3] SW issue[s]...
[17:11:08.54][ChkError.cmd] --------------------------------------------------
[17:11:08.57][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[17:11:08.60][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[17:11:08.63][ChkError.cmd]
[17:11:08.65][ChkError.cmd] --------------------------------------------------
[17:11:08.69][ChkError.cmd]
[17:11:08.71][ChkError.cmd] This is for customer image...
[17:11:08.74][ChkError.cmd]
[17:11:08.76][ChkError.cmd] Trigger CTO panic...
[17:11:08.79][ChkError.cmd]
[17:11:08.82][ChkError.cmd] This is Recovery image...
[17:11:08.83][ChkError.cmd]
[17:11:08.86][ChkError.cmd] --------------------------------------------------
[17:11:08.90][ChkError.cmd] [ChkError.cmd] has completed...
[17:11:08.93][ChkError.cmd] **************************************************

[17:13:01.69] ------------------------------------------------------------
[17:13:01.69] There might be unexpected reboot during [Windows setup].
[17:13:01.69] The process will cause CTO panic
[17:13:01.69] because the image might not be normal now...
[17:13:01.69] ------------------------------------------------------------