Laptop will not factory reset

[Stereo_98]

So what is going it is the USB flash drive I'm using has windows recovery on it(what was given to me) and every time I try and factory reset the laptop it gives a random error code. I went into the bios and turned off safe mode and legacy and still did not fix it. I also tried checking the hdd/sdd and the memory. The hdd/sdd were fine but the ram was not. So just to make sure it was the ram I took it out of its slot and put it in a new slot and it still failed. I'm assuming why I keep getting error messages is because of ram failure but any suggestions?

[Paul_Tikkanen]

Hi:

If the memory failed, you will need to replace it before proceeding.

Memory problems cause many odd things to happen.

I'm surprised the notebook is even booting up.

Many years ago, I was trying to fix a computer for one of my friends, and every time I went to install Windows, it would fail somewhere along the line.  Just up and quit.

The PC had two memory chips, so I decided to test them out by removing one at a time.

The first chip I removed, and I went to install Windows, it did the same thing. Failed to install.

So, I reinstalled the first chip I removed and then removed the other one.

Windows installed perfectly.  No errors whatsoever, and the PC ran fine.

I suggest that you replace the memory chip to resolve the problem.

HP - Compaq HP 15-F387WM | Memory RAM & SSD Upgrades | Crucial.com

If you want an 8 GB chip, you can get one from Amazon:

Amazon.com: Crucial RAM 8GB DDR3 1600 MHz CL11 Laptop Memory CT102464BF160B : Everything Else

The service manual indicates the max memory is 2 x 4 GB but I believe that is incorrect.

HP 15 Notebook PC Maintenance and Service Guide

[Stereo_98]

Thank you! I kinda figured it was the ram but wanted a outside prospective just to be sure! I'll make sure to mark this as the answer if it works like it should! Thanks again!

[Paul_Tikkanen]

You're very welcome.