Laptop will not reset completely

[Erint886]

I have a HP Notebook with Wondows 10 (64 bit ) model: 15-bn070wm. It really hasn't been used much. It was gifted to me by my mom since I am going to college. I need to reset it because it runs pretty slow and my mom put a bunch of apps on it that I dont need or want.  However evertime I try it says there was a problem resetting the PC. 

[iomare]

Hi,

What I would do, is to perform a clean install of the OS. First, you could check if there are any hardware problems (with the Hard Drive)

Turn off the PC by holding the power button. Turn on PC and continously keep pressing ESC until startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

You could also replace the Hard Drive with a cheap SSD which would speed the PC a little.

Now, here is a little guide on how to reinstall Windows:

Download media creation tool from Microsoft on PC (different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. Choose custom install and delete all partitions, install in unallocated space.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-15-bn000-notebook-pc-series/12197770/model/12189322/product-...

Hope it helps,

David

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