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‎08-21-2023 07:57 AM

HP Recommended
Product: HP Pavilion Notebook - 17-g121wm (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I have tried many things to try to get my computer to system reset . I used comand prompt still nothing . I have tried system manager nothing . Now there is no option and stuck on the blue screen with trouble shoot and turn off pc .. system recovery won't work or system restore . 

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1 person had the same question
1 REPLY 1

‎08-21-2023 08:59 AM

HP Recommended

Hi:

 

You have two options:

 

1. You can reinstall W10 for free by making a bootable USB installation flash drive with the Media creation tool from the link below:

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Pavilion Notebook - 17-g121wm (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

 

2.  You can order a W10 recovery kit from this vendor at the link below:

 

Computer Surgeons - Windows 10 Home (1b)- Recovery Kit 856456-001 For HP Pavilion Notebook Model Num...

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