• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-21-2023 07:57 AM

HP Recommended
Product: HP Pavilion Notebook - 17-g121wm (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I have tried many things to try to get my computer to system reset . I used comand prompt still nothing . I have tried system manager nothing . Now there is no option and stuck on the blue screen with trouble shoot and turn off pc .. system recovery won't work or system restore . 

Category:
1 person had the same question
1 REPLY 1

‎08-21-2023 08:59 AM

HP Recommended

Hi:

 

You have two options:

 

1. You can reinstall W10 for free by making a bootable USB installation flash drive with the Media creation tool from the link below:

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Pavilion Notebook - 17-g121wm (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

 

2.  You can order a W10 recovery kit from this vendor at the link below:

 

Computer Surgeons - Windows 10 Home (1b)- Recovery Kit 856456-001 For HP Pavilion Notebook Model Num...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.