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‎11-04-2019 12:56 PM

HP Recommended
Product: HP Pavilion x360 m1 Convertible PC

My laptop will not turn on. When I try to turn it on like normal, the power button does come on, but nothing happens. No fans turning on, the screen stays off, nothing. The only thing that happens is the caps lock light flashes slowly 3 times, pause, then more quickly 5 times. That sequence repeats itself. The last time I turned my laptop on, just about a week ago, there was nothing wrong with it. It has never given me a problem before. Help!!

1 REPLY 1

‎11-06-2019 01:20 PM

HP Recommended

@Allisonnnnn

 

This seems like a Hardware issue. I suggest you try a Power Drain and check if that helps

 

You can refer to this Link: https://support.hp.com/in-en/document/c01684768

 

If the issue persists please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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