My laptop suddenly restarted due to it running into a technical error and needing to restart. It has done this a few times before and restarted as usual. But this time when it restarted and took me to the log in page it will not accept my password. It keeps saying “incorrect password try again” when it is the correct password!
I have turned it off and on again, I have restarted in safe mode, I have tried to do a system restore and nothing is working.
I only have one administrator account on the laptop (my account).
I cannot do anything that will result in me loosing files as I have important documents I haven’t backed up!
Passwords simply can NOT be recovered; instead, they have to be reset.
If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.
We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance. -------------------- For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance. https://support.hp.com/us-en/contact-hp?openCLC=true -------------------- If you can't reset the password with help from HP, then you need to focus on doing data recovery to get your files off the drive.
Your best bet for recovering data now is to do the following: 1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself. 2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. (This adapter is illustrated below) If the old drive is an m.2 SSD, you will need a USB-to-mSATA cable. 3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".