-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Laptop won't boot after crash and tpm error

Create an account on the HP Community to personalize your profile and ask a question
03-01-2024 07:43 AM
I have a HP omen 16 (Ryzen 7 5700, rtx 3070) and after I connected my quest 3 via quest link it crashed giving a video error on Nvidia files I think, after it did a couple of problems with TPM chip, I reset it twice and now it won't boot at all.
It powers up but there's only a black screen forever, but there is the light on the power button.
What should I do?
03-01-2024 08:43 AM
Try a hard reset.
Turn off the computer - hold power button down for 30 full seconds then release. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings. Press F10 to Save and Exit. Before exiting make sure that secure boot is enabled.
When rebooting, tap the ESC key and run diagnostics.
If windows cannot boot then try booting into safe mode and roll back the NVidia driver
First start windows in safe mode then:
Rollback the driver that the Device Managers shows as failing or is the wrong one.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
03-01-2024 04:11 PM
after some time powered off the laptop gave me the screen to reset the CMOS, i did it and it returned to work, but still giving me the option to reset the TPM, should i do it?
and also having a graphics driver corruption but fixed it
03-01-2024 04:44 PM
Run tpm.msc as administrator and clear. Then reboot and do the same in bios. I am not sure of the order this is done. The OS should not be nagging you to fix this.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it