Laptop won’t charge & charge light blinks orange

[JenelleTiffanyS]

My laptop won’t turn on. It’s blinking orange and even when I plug it in it continues to do so. Tried holding the power button and then plugged back in but then it only blink’s orange again! Battery does not remove so I couldn’t follow those prompts so I’m at a loss of what else I can do. I’ve tried the trouble shooting I’ve found on here that are available to me and possible to perform when I can’t actually get my laptop to turn on. Someone PLEASE HELP me!!!

[Anand_Andy]

Hi @JenelleTiffanyS,

Welcome to the HP Support Community

I'd like to help!

I understand that you are facing a power/boot issue with your HP Chromebook - 15-De0518wm. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better I would require more information regarding this:

• Did any hardware changes take place on the laptop recently?
• Is the power cord connected directly to a working wall outlet?

Meanwhile, I recommend you perform the following steps to isolate the issue and arrive at a fix: 

Step 1: Hard reset 

• Power off the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop and check.

If the issue still persists, then please follow the steps mentioned in this document: HP Chromebook PCs - Chromebook Is Not Charging or Does Not Turn On

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @JenelleTiffanyS

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!