Laptop won't factory reset

[TreySalinas]

I've been trying to factory reset my laptop for the past 2 days and it hasn't made any progress. I've been going to Recovery and Reset this PC. Every time I try the screen says "Getting things ready" and gives a percentage. It never goes over 1%. I've tried multiple paths to reset and every time it goes nowhere. I thought it was just taking a long time, so I left it to reset overnight. I left it to update at 10:00 PM and went to check on it at 10:00 AM and it still hadn't made any progress, it was still only at 1% progress. I'm not sure if it's actually taking that long to reset, or if there is something going wrong.  Has this happened before? Is there any way I can fix it, or should I just keep waiting?

[IT_WinSec]

Hello,

Welcome to the HP Support forum. Thank you for posting.

Perform some basic hardware checks to rule out hardware problem

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

Let me know the test results, please.

[IT_WinSec]

If the hardware tests pass without problems and if you want to erase everything on the PC (erase personal files, too), proceed with clean Windows reinstallation (which is similar to the factory reset):

Windows reinstallation / clean installation :

- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

Download:

>> https://www.microsoft.com/en-us/software-download/windows10ISO

Make sure you select the proper version (32 or 64 bit / Home or Pro) 

Media Creation tool will always provide you with the latest Windows version/build - now 1709 Fall Creators Update.

- When download completes, you will need to write  the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 4 GB capacity). Use the Media Creation tool.

When ready with the USB drive :

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive prepared previously

Power on the PC.

As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu

Choose F9 to open Boot options. Select the USB thumb drive as a boot option.

- Follow the on-screen instructions to install Windows 10. Perform clean installation/custom installation (not repair).

Delete all existing partitions and install Windows on Disc 0 Unallocated space

- After successful Windows installation, install drivers taken from HP web site or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

- Make sure Windows is Activated by going to Start > Settings > Update & Security > Windows Activation

- You may wish to stop some of the Windows Telemetry by using free tools such as Spybot AntiBeacon or DWS Lite

Hope this helps. Let me know how it goes

[Addu82]

I probably have to do this. Does the download cost anything?