Laptop won’t load after factory reset

[Katwat89]

I factory reset my laptop and now when i turn iron it comes up with the message “ the computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click ok to restart the computer, then restart the installation”

but I press ok and it restarts and the same message comes up. I present the X and the same things happens in a constant loop.

any advice most appreciates 

[Fanordi]

Hello, you can execute an hardware test in your computer. For this, restart your computer by tapping F2 when it is been down for restart. You come in HP Hardware Diagnostic Interface and can execute all tests. If you have a fail please tell us. 

[Katwat89]

I have tried this but the message still

comes up. Any advice on what test to do? 

[Fanordi]

Hi, do you have execute all hardware tests?? 

If yes, you can try to restart your computer when taping F11 key, for access to your Recovery partition and remake a Windows recovery. 

If it is doesn't work, we need to reinstall Windows with an external media. What is your Windows version?? Do you have a recovery kit??