• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-15-2022 06:49 PM

HP Recommended
Product: HP Notebook - 15-af141dx (Touch) (ENERGY STAR)

I'm having issues running my laptop....want to do a factory reset...I have tried several times including removing battery and pressing start for 15 secs... I keep getting the sane message  " problem resetting PC....no changes made "

Category:
2 REPLIES 2

‎12-15-2022 07:56 PM

HP Recommended

@lapringle55 

 

Please use Cloud Recovery tool


              https://support.hp.com/us-en/document/c06162205

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-15-2022 09:21 PM - edited ‎12-15-2022 09:46 PM

HP Recommended

Hi, @lapringle55 

 

Your PC is too old to be supported by the HP cloud recovery tool, and HP no longer sells recovery media for your notebook.

 

You can reinstall W10 for free by making a bootable USB installation flash drive with the Microsoft media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Notebook - 15-af141dx (Touch) (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

 

If you want the HP factory image you would have to buy it from this vendor:

 

Computer Surgeons - Windows 10 Home (1b) Recovery Kit 856417-002 For HP Notebook Model Number 15-af1...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.